Refund Policy

Effective Date: 4/13/2026

1. Overview

OneVoice Music Academy ("Company," "we," "us," or "our") is committed to providing high-quality vocal training and services. We stand behind our 90-Day Soul Singer Bootcamp, Free Sing With Soul Masterclass, and associated programs (collectively referred to as the "Program") and offer a refund policy designed to ensure customer satisfaction while protecting the integrity of our content and services.

2. Eligibility for Refunds

To be eligible for a refund, all of the following conditions must be met:

You must have purchased the Program directly from OneVoice Music Academy.

Your request for a refund must be submitted within 30 calendar days of the original purchase date.

You must provide verifiable documentation that you have engaged in or completed no more than 25% of the Program content.

Requests submitted outside the 30-day refund period or exceeding 25% program completion are not eligible for a refund and will be considered null and void.

3. How to Request a Refund

If you meet the above criteria and are not completely satisfied with the Program, you may request a refund by completing the following steps:

Email Us:

Send a request to [email protected] with the subject line:

"Refund Request – [Name of Program]"

Include Required Details:

Your full name

The email address used for purchase

Your order number (if available)

A brief explanation of why you're requesting a refund

Proof of limited participation (such as screenshots of progress tracking, incomplete live session attendance, or platform-generated usage data from Skool or WhatsApp groups)

4. Processing Refunds

Once we receive your refund request, our support team will review your submission. You will receive an approval or denial decision within 7 business days. If your refund is approved, the credit will be issued to your original method of payment. Processing times may vary based on your financial institution.

5. Conditions for Refunds

Timely Submission: Refund requests must be received within 30 days of purchase.

Participation Limit: Refunds will only be granted to participants who have completed no more than 25% of the course content, including live coaching sessions and community engagement.

Non-Refundable Items:

Requests made outside of the 30-day window

Courses completed more than 25%

Purchases made from unauthorized resellers

Disputes and Chargebacks: Any chargebacks or payment disputes submitted outside of this policy will be formally contested by the Company. These Terms and proof of user activity will be used as evidence in any third-party dispute or arbitration.

6. Contact Information

If you have any questions about this refund policy or your eligibility, please contact:

Email: [email protected]

Paul McKay - OneVoice Music Academy